Warm sherpa-lined winter coat for women | Eleanor

30 Day Refund and Return Period

You have 30 days from the day your
order arrives to request a return or exchange. Once this 30-day window has
passed, we're unfortunately unable to offer refunds or exchanges. Refunds are
issued to the original payment method used at checkout. To start a return or
exchange, please reach out to us at support@modern-ozy.com.

Eligibility for Returns & Refunds

To qualify for a return or exchange, items
must be unused, unworn, and in their original condition. Items returned
damaged, used, or with missing parts — where this isn't due to our error — will
not be eligible for a refund.

Return Shipping Costs

Customers are responsible for return shipping
costs, unless the item received is defective or incorrect. For complete
details, please refer to our Returns Policy on modern-ozy.com.

Shipping Information

Every order ships free. Orders are
processed within 1–2 business days, with an estimated delivery time of 5–9
business days. We do everything we can to get your order to you as quickly
as possible.

Every order comes with full tracking. Once
your order has shipped, you'll receive a confirmation email containing your
track & trace number, so you can follow your delivery from start to finish.

For more information, please visit modern-ozy.com.