Privacy policy

At Modern Ozy, safeguarding your privacy matters to us. This Privacy Policy sets out how we collect, use, store, and disclose your personal information when you visit our website, browse our collections, place an order, or otherwise engage with our Services at https://modern-ozy.com.

Our online store runs on Shopify, whose secure ecommerce platform allows us to offer our products and services.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

Personal information means any information that identifies you or could reasonably be linked to you, and excludes anonymous, aggregated, or de-identified data.

The categories of information we collect depend on how you interact with our Services, as outlined below.

Contact Information

When placing an order or getting in touch with us, we may collect the following details:

•     Full name

•     Billing address

•     Shipping address

•     Email address

•     Telephone number

Payment Information

All payment details are securely processed through our trusted payment providers. Depending on the payment method you select, we may receive limited related information, such as billing confirmation, transaction details, and payment status. Complete credit card information is never stored on our servers.

Order Information

We may gather information connected to your purchases, including:

•     Products viewed

•     Items added to your shopping cart

•     Purchase history

•     Order details

•     Return or refund requests

Customer Communications

When you reach out to our Customer Support team, we may collect whatever information you choose to share, including emails, enquiries, messages, attachments, and any details needed to address your request.

Device & Usage Information

While browsing our website, certain information may be gathered automatically, including:

•     IP address

•     Browser type

•     Device information

•     Cookies and similar technologies

•     Approximate location or time zone

•     Website activity and interactions

We gather personal information directly from you whenever you place an order, contact Customer Support, sign up for updates, or otherwise interact with our website.

Some information is also collected automatically via cookies and similar technologies as you browse our site.

Additionally, trusted service providers — including Shopify, payment processors, and shipping partners — may share information with us that is necessary to process orders, deliver products, and run our Services.

Your personal information allows us to deliver, maintain, and enhance our Services.

We may use it to:

•     Process orders and handle payments.

•     Coordinate shipping and manage returns.

•     Deliver customer support.

•     Share important updates regarding your order.

•     Tailor your shopping experience.

•     Send promotional offers or marketing messages in line with your preferences.

We further use personal information to safeguard our website, prevent fraudulent activity, and meet applicable legal obligations.

We may disclose your personal information to trusted third-party service providers when necessary to run our business and deliver our Services.

These may include:

•     Shopify, our ecommerce platform provider.

•     Secure payment processors.

•     Shipping and logistics partners.

•     Website hosting and analytics providers.

Personal information may also be disclosed where necessary to comply with applicable laws, legal obligations, or lawful requests from government authorities.

Where required by law, we will not share your personal information with third-party advertising platforms without obtaining your consent.

Shopify manages personal information according to its own Privacy Policy, available at:

https://privacy.shopify.com/en

Modern Ozy uses cookies and similar technologies to improve site functionality, remember your preferences, analyse performance, and enhance your overall browsing experience.

These may include:

Essential Cookies

Essential to core website functions, these cookies support navigation, secure checkout, and shopping cart operation.

Analytics Cookies

These help us understand how visitors engage with our website, allowing us to continually improve our products and Services.

Advertising Cookies

Where relevant, advertising cookies may be used to present content and promotions tailored to your interests.

Most browsers let you manage or disable cookies through their settings; however, turning off certain cookies may impact how our website functions.

We apply industry-standard security measures, including Secure Socket Layer (SSL) encryption, to help safeguard your personal information while it's being transmitted.

We retain personal information only for as long as reasonably needed to deliver our Services, fulfil legal obligations, resolve disputes, and enforce our agreements.

In accordance with applicable Australian privacy laws, you may hold certain rights over your personal information, including the right to:

•     Access the personal information we hold on you.

•     Request that inaccurate or incomplete information be corrected.

•     Request deletion of your personal information, where applicable.

•     Object to, or request restriction of, certain data processing activities.

•     Request a copy of your personal information, where the law permits.

To exercise any of these rights, please get in touch using the contact details provided below.

Our Services are not designed for individuals under the age of 16.

We do not knowingly gather personal information from children. If you believe a child has shared personal information with us, please contact us so we can take the appropriate steps to remove it.

This Privacy Policy may be updated periodically to reflect changes in our business practices, legal requirements, or the Services we offer.

The most current version will always be posted on this page and takes effect immediately upon publication.

For any questions about this Privacy Policy, or to exercise your privacy rights, please get in touch with our Customer Support team.

Modern Ozy

Website: modern-ozy.com

Address: 10 Hazelhurst St, Kewdale WA 6105, Australia

Email: support@modern-ozy.com

Monday to Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to all customer enquiries within one business day.