Refund policy

At Modern Ozy, we want every purchase to leave you satisfied. Should your order not fully meet your expectations, our clear and hassle-free return process is here to support you.

Return or exchange requests can be submitted within 30 days from the date your order is delivered.

Requests submitted beyond this 30-day window, unfortunately, cannot be honoured. Once a refund is approved, it will be credited back to the original payment method used at checkout.

To initiate a return or exchange, simply reach out to our Customer Support team at support@modern-ozy.com.

For an item to be eligible for return or exchange, it must meet the following conditions:

•     Not used or worn.

•     Sent back in its original packaging and condition.

•     Undamaged following delivery.

Products that show signs of wear, damage, or alteration, or that are missing components upon return, will not qualify for a refund or exchange — unless the issue resulted from an error on our part.

Customers are responsible for covering return shipping costs, except in cases where the item received is damaged, faulty, or incorrect as a result of our mistake.

Where the return arises from a defective or incorrect item shipped by Modern Ozy, we will cover or reimburse the associated return shipping expenses, as applicable.

Starting a return only takes a few easy steps:

1.      Reach out to our Customer Support team at support@modern-ozy.com, providing your order number and the reason for the return.

2.      Our team will send you the return instructions along with the correct return address.

3.      Pack your item securely and ship it back following the provided details.

4.      After we receive and inspect your returned item, your approved refund will be processed within 7 days.

Looking to exchange an item for another size or colour? Contact us at support@modern-ozy.com before sending your order back.

We'll share the return details and arrange your replacement as soon as your original item has been received and passed inspection.

Visit modern-ozy.com for further details about our products and services.

Modern Ozy

Website: modern-ozy.com

Address: 10 Hazelhurst St, Kewdale WA 6105, Australia

Email: support@modern-ozy.com

Monday to Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to all customer enquiries within one business day.