Shipping policy

At Modern Ozy, delivering your order safely and efficiently is our priority. This Shipping Policy covers our processing times, delivery estimates, shipping methods, and other key details to help you understand how your order is handled.

This Shipping Policy applies to all orders delivered within Australia.

Below you'll find our estimated processing and delivery times for orders placed through our website.

Order Cut-Off Time

Orders placed before 5:00 PM (AWST) on a business day will, wherever possible, begin processing that same day.

Orders received after this daily cut-off will be processed on the next business day.

Order Processing Time

Orders are generally prepared and dispatched within 1 to 2 business days (Monday to Friday).

Once processed, your order is handed over to one of our trusted delivery partners for shipment.

Estimated Delivery Time

Standard delivery within Australia typically takes 5 to 9 business days (Monday to Friday) once your order has been dispatched.

Please keep in mind that these timeframes are estimates only and may shift due to carrier operations, weather conditions, public holidays, or other factors outside our control.

To ensure reliable delivery across Australia, we partner with a range of trusted shipping providers, including:

•     Australia Post

•     DHL Express Australia

•     FedEx Australia

•     Sendle

•     Aramex Australia

•     Other regional courier partners where appropriate

The carrier assigned to your order may vary based on your delivery location and shipping needs.

Shipping rates, promotional offers, and free shipping campaigns may be updated periodically.

Any relevant shipping charges, discounts, or free shipping eligibility will be clearly shown at checkout before you complete payment.

Once your order ships, you'll receive a confirmation email with your tracking number and a link to follow your shipment's progress.

You can also check your delivery status using the tracking page on our website.

Should you encounter any delivery issues — such as delays, missing parcels, damaged packages, or failed delivery attempts — please reach out to our Customer Support team.

We'll liaise closely with our shipping partners to investigate and resolve delivery issues as quickly as possible.

Please include your order number when contacting us, where possible, so we can locate your shipment more quickly.

Modern Ozy currently ships within Australia only.

At present, we do not offer shipping to destinations outside Australia.

Modern Ozy

Website: modern-ozy.com

Address: 10 Hazelhurst St, Kewdale WA 6105, Australia

Email: support@modern-ozy.com

Monday to Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to all customer enquiries within one business day.