Frequently Asked Questions

Here are answers to the questions we get asked most often about orders, shipping, returns, sizing, and customer support.

If you can't find what you need here, our Customer Support team is always happy to help.

Which payment methods do you accept?

We provide a variety of secure payment options to keep checkout quick and easy. Accepted methods may include major credit and debit cards, Visa, Mastercard, Apple Pay, Google Pay, and other options shown at checkout.

Every payment is processed securely to help safeguard your personal and payment details.

Can I change or cancel my order?

We start preparing orders soon after they're placed to ensure quick processing and delivery.

If you'd like to change or cancel your order, please contact us at support@modern-ozy.com as soon as possible. If your order hasn't been dispatched yet, we'll do our best to help.

Once an order has shipped, it can no longer be cancelled or changed.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you'll receive a confirmation email with your order details.

If this email doesn't arrive, please check your spam or junk folder first. If you still can't find it, reach out to our Customer Support team and we'll gladly assist.

Do you offer free shipping?

We may offer shipping promotions and free shipping deals from time to time.

Any relevant shipping charges, discounts, or free shipping eligibility will be clearly shown at checkout before you complete payment.

How long will it take to receive my order?

Our standard delivery timeframes are as follows:

•     Order Processing: 1–2 business days (Monday to Friday)

•     Delivery Time: 5–9 business days (Monday to Friday) after dispatch, within Australia

Once your order ships, you'll receive a tracking number via email.

Do you ship internationally?

At this time, Modern Ozy ships exclusively within Australia.

If you're based outside Australia and would like to ask about future shipping options, please get in touch with our Customer Support team.

How do I track my order?

Once your order is dispatched, we'll send a shipping confirmation email containing your tracking number.

You can use this number to follow your delivery until it arrives.

What is your return policy?

We provide a 30-day return period, starting from the date your order is delivered.

To qualify for a return, items must be unworn, unused, and sent back in their original condition, with tags and packaging intact where applicable.

Can I exchange an item?

We don't currently offer direct exchanges.

If you need a different size or style, you can return your eligible item for a refund and place a new order through our website.

When will I receive my refund?

Once your returned item is received and inspected, approved refunds are processed within 7 days.

Refunds are returned to the original payment method used at checkout.

Depending on your bank, card provider, or payment service, it may take a few extra business days for the refund to appear in your account.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at support@modern-ozy.com.

To help us sort things out quickly, please include your order number along with clear photos of the item received. We'll arrange a suitable replacement or full refund where applicable.

How do I choose the right size?

Each product page includes sizing details to help you find the best fit.

If you're between sizes, we generally suggest sizing up for extra comfort. If you'd like more guidance, our Customer Support team is happy to help before you order.

My size is out of stock. Will it be available again?

Many of our most popular products and sizes are restocked on a regular basis.

If the size you need is currently out of stock, please contact us at support@modern-ozy.com and we'll let you know if a restock is planned.

How can I contact Customer Support?

For any questions about your order, our products, or our policies, please reach our Customer Support team by emailing support@modern-ozy.com.

For quicker assistance, please include your order number wherever possible.

Modern Ozy

Website: modern-ozy.com

Address: 10 Hazelhurst St, Kewdale WA 6105, Australia

Email: support@modern-ozy.com

Monday to Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to all customer enquiries within one business day.